Shipping & Returns

We get it.  We all love a good jewelry shopping experience.  That's why we have an amazing and dedicated team ready to get your order on the way with great care and efficiency.   

 

We process orders Monday - Friday, excluding national postal/bank holidays.

 

We make every effort to ship every single order by the next business day.

 

We ship to USA, US Territories and US Military addresses (APO, etc.) only. We do not ship internationally at this time.

 

 

AVAILABLE SHIPPING SERVICES:

 

Free Standard Shipping - FREE (No minimum purchase required)

 

  • Ships by USPS First Class Mail w/ Delivery Confirmation
  • Orders generally arrive within 3-5 business days, but there is not a guaranteed delivery date
  • USPS delivers Mon-Sat

 

Expedited - $7.99

 

  • Ships by USPS Priority Mail
  • Orders arrive in 2-3 business days
  • USPS delivers Mon-Sat

 


Returns Policy

We offer a 30 day money back guarantee. You may return any item for a refund or exchange if you are unsatisfied with your purchase for any reason within 30 days of purchase. All returns must have the original tag intact and must be returned in the original pouch. You may return most new, unopened items within 30 days of delivery for a full refund. 

Please send your return via any traceable method and be sure to insure the package for the amount you paid for the item(s). We cannot be held responsible for returns that are not received or returns that are received damaged.

 

Excessive returns of 3 or more items per order may be subject to a restocking fee for the extra materials, shipping cost and time required to process these orders and returns.

Any item returned that is not in its original condition and without a tag will not be accepted unless a return authorization for shipping damage or a defective item has been granted prior to sending the return.

We make every effort to inspect all items before shipping, however, if your item has arrived damaged or defective; please let us know right away.

We cannot be responsible for damage caused by misuse or mistreatment of jewelry. Jewelry is delicate and should be treated as such.

If you have any questions or concerns regarding your return or exchange, please feel free to email us at sales@viyari.com